Privacy Policy

Introduction

CobaltVector SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cobaltvector.pro or use our virtual tour software services.

This policy applies to all information collected through our website, services, and any related communications. By using our services, you consent to the data practices described in this policy.

Data Controller Information

The data controller for your personal information is:

Data Collection

The data we collect may include personal information that you provide directly to us, information collected automatically through your use of our services, and information from third-party sources.

Information You Provide

We collect personal information that you voluntarily provide when you:

• Contact us through our website forms or email
• Register for our services or create an account
• Subscribe to our newsletter or marketing communications
• Request support or customer service
• Participate in surveys or provide feedback

This may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms
• Click patterns and user interactions

How We Use Your Information

We use the personal information and data we collect for various legitimate business purposes, including how we use your information to provide, maintain, and improve our services.

Primary Uses

• Providing and maintaining our virtual tour software services
• Processing and responding to your enquiries and requests
• Creating and managing your account
• Delivering customer support and technical assistance
• Processing payments and managing billing
• Sending service-related communications and updates

Marketing and Communications

With your consent, we may use of your data to send you marketing communications about our services, industry insights, and company updates. You can opt out of marketing communications at any time.

Analytics and Improvement

We analyse usage patterns and user behaviour to improve our website, services, and user experience. This helps us understand how our services are used and identify areas for enhancement.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These parties are contractually obligated to keep your information confidential and secure.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of CobaltVector, our users, or others.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. The specific retention period depends on the type of information and the purpose for which it was collected.

When we no longer need personal information, we will securely delete or anonymise it in accordance with our data retention procedures and applicable legal requirements.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights regarding your personal information:

• Right of Access: You can request information about the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request that we limit how we process your personal data
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of your rights, please contact us at privacy@cobaltvector.pro or +352 24741854. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and include appropriate safeguards to protect your information.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us using the information below:

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.